Privacy policy

This is a comprehensive, standard Shopify-style privacy policy that covers critical regulations like GDPR (Europe) and CCPA (California).

Because privacy policies are legal disclosures, I have kept the essential "legalese" to ensure you remain compliant, but I have cleaned up the formatting to make it significantly more readable for your customers. I also ensured the HeroHero mention is integrated smoothly.

Privacy Policy

Last updated: April 30, 2025

This Privacy Policy describes how Poppies Studios (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from poppiesstudios.store (the "Services").

1. How We Collect Your Information

We collect personal information from three main sources:

  • Directly from You: Contact details (name, email, phone), order info (billing/shipping addresses), account details (username/password), and customer support messages.

  • Automatically (Usage Data): When you visit our Site, we use Cookies and pixels to collect your IP address, browser type, and how you interact with our pages.

  • Third Parties: We receive information from service providers like Shopify (platform), payment processors, and marketing partners.

Note on HeroHero: We offer exclusive content via HeroHero. If you subscribe there, they handle your payment details under their own privacy policy. We only receive limited info (like your username) to grant you access to subscriber benefits.

2. How We Use Your Information

We use your data to:

  • Fulfill Orders: Process payments, arrange shipping, and manage returns.

  • Marketing: Send promotional emails or show you tailored ads (you can opt-out anytime).

  • Security: Detect and prevent fraudulent or illegal activity.

  • Communication: Provide customer support and improve our website experience.

3. Cookies

We use cookies to remember your preferences and analyze site traffic. You can set your browser to reject cookies, but please note that some parts of our Site may stop functioning correctly if you do. For a full list of cookies used by our platform, visit Shopify’s Cookie Policy.

4. Sharing Your Information

We do not sell your personal information. However, we disclose data to:

  • Service Providers: Like Shopify, mail carriers, and payment gateways.

  • Legal Compliance: If required by law, subpoena, or to protect our rights.

  • Business Transfers: In the event of a merger or sale of the business.

5. Your Rights (Location Dependent)

Depending on where you live (e.g., California/CCPA or Europe/GDPR), you may have the right to:

  • Access the data we hold about you.

  • Delete your personal information.

  • Correct inaccurate information.

  • Opt-out of targeted advertising.

  • Withdraw Consent for data processing.

To exercise these rights, please contact us at hello@poppiesstudios.com. We will verify your identity before processing the request.

6. International Data Transfers

As a global service, we may transfer and store your data outside of your home country (including the US). For European users, we ensure these transfers are protected by recognized legal mechanisms, such as Standard Contractual Clauses.

7. Security & Retention

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

8. Contact Us

If you have questions about this policy or wish to file a complaint, please contact us:

  • Email: hello@poppiesstudios.com

  • Mail: 8600 Wilbur Ave. Northridge, CA 91324 

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.